Privacy Policy for myzenoeurope.com
1. Introduction
At myzenoeurope.com, we are committed to protecting your privacy and safeguarding your personal data. We recognize and respect the importance of the information you entrust to us and are dedicated to ensuring its security and confidentiality in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
This Privacy Policy outlines the types of personal data we collect, how we process and use it, the legal bases for such processing, your rights, and how to exercise them. We are steadfast in maintaining a privacy-first approach in all aspects of our business.
2. Scope of Policy and Role as Data Controller
This Privacy Policy applies to all individuals who access or use the website myzenoeurope.com. For purposes of the GDPR and CCPA, myzenoeurope.com acts as the data controller for the personal data collected through the site. As the data controller, we determine the purposes and means of processing your personal data.
This policy applies to data collected directly through our website, services, and communications, and it governs the handling of both online and offline data interactions where applicable.
3. Categories of Personal Data We Process
Depending on your interaction with our website, we may collect and process the following categories of personal information:
a) Usage Data
Collected automatically when you browse myzenoeurope.com. This includes your IP address, browser type, access times, device identifiers, location data (approximate), and website pages visited.
b) Account Data
Information provided by you to create and manage an account, including your full name, postal address, email address, phone number, and password (securely hashed).
c) Profile Data
Details such as your preferences, purchase history, saved items, content interaction behavior, and customized settings. This may also include demographic information you choose to provide.
d) Communication Data
Includes correspondence between you and our customer support, including inquiries, complaints, and contact history via email or contact forms.
e) Technical Data
Pertains to your device and digital environment, such as device model, operating system, browser settings, mobile network information, and diagnostic data from crash reports.
f) Transaction Data
Details about payments, including billing information, order history, shipping addresses, delivery status, and payment methods. Note: myzenoeurope.com does not store full credit card details. Secure payment processing is handled by compliant third-party providers.
g) Preference Data
Marketing preferences, such as opted-in communication types, product interest categories, brand affinities, or expression of consent for newsletters, promotions, and surveys.
4. Legal Bases for Processing
We process your personal data according to the following lawful bases, under Article 6 of the GDPR and relevant provisions of the CCPA:
– Consent: When you voluntarily provide data for specific purposes (e.g., newsletter subscriptions or marketing preferences).
– Performance of a Contract: When processing is necessary to fulfill our contractual obligations (e.g., fulfilling an order).
– Legal Obligation: Where processing is required by law (e.g., tax or compliance requirements).
– Legitimate Interest: Where processing helps us serve legitimate business purposes (e.g., fraud prevention, website improvement), provided that your interests and rights do not override ours.
For California residents, we do not sell personal information as defined by the CCPA.
5. Your Rights
As a data subject, you are entitled to exercise the following rights concerning your personal data:
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You have the right to correct inaccurate or incomplete information.
– Right to Erasure: You may request that we delete your data, subject to certain exceptions.
– Right to Restriction of Processing: You may request limitations on the use of your data under specific circumstances.
– Right to Data Portability: Where applicable, you can receive your data in a structured, commonly used, machine-readable format and have it transmitted to another controller.
To exercise these rights, please contact us at [email protected].
6. Security Measures
We implement robust administrative, technical, and organizational safeguards to ensure the security of your personal data. Measures include HTTPS encryption, role-based access control, multi-factor authentication, routine system audits, employee training on secure data handling practices, and regular system backups to protect against data loss and unauthorized access.
7. International Data Transfers
If your personal data is transferred outside the European Economic Area (EEA), we take appropriate steps to ensure that such data enjoys adequate protection as required by the GDPR. These measures include:
– Standard Contractual Clauses approved by the European Commission.
– Transfers to jurisdictions with adequate data protection regulations as recognized by the European Commission or other relevant authorities.
Our partners and service providers involved in cross-border data processing are obligated to comply with contractual clauses and privacy standards consistent with this policy.
8. Data Retention
We retain your personal data only as long as necessary for the purposes it was collected, or as required by applicable laws:
– Usage and Technical Data: Up to 12 months unless aggregated for analytics.
– Account and Profile Data: For the duration of the user’s active account and up to 7 years thereafter to satisfy contractual and legal obligations.
– Transaction Data: Retained for 7 years for financial and legal compliance.
– Communication Data: Retained for a minimum of 24 months and up to 5 years depending on the nature of interaction and applicable legal requirements.
– Marketing and Preference Data: Until withdrawal of consent or 24 months after last recorded activity.
9. Cookie Policy
We use cookies and similar technologies on myzenoeurope.com to personalize content, analyze traffic, and improve your experience. Cookies fall into the following categories:
– Essential Cookies: Required for core site functionality such as navigation and secure login.
– Functional Cookies: Assist in remembering user preferences and facilitating enhanced features.
– Performance Cookies: Collect anonymous data for website usage and performance analytics.
– Analytics Cookies: Help us understand user engagement and optimize services.
Third-party services (e.g., Google Analytics) may also place cookies, consistent with their privacy policies.
10. Cookie Management and Regulatory Compliance
Upon first visit, you are presented with a consent banner allowing acceptance or customization of cookies in conformity with the GDPR and CCPA.
You can manage or withdraw cookie preferences at any time by:
– Adjusting your browser settings to delete or block cookies.
– Revisiting our site’s cookie consent tool to update preferences.
Please note that disabling certain cookies may impact the performance and user experience of the website.
11. Special Protections for Children
myzenoeurope.com does not knowingly collect or process personal data from children under the age of 13. If it comes to our attention that such data has been inadvertently collected, we will take appropriate steps to delete it immediately.
Parents or legal guardians who believe their child has provided us with personal data without consent may contact us at [email protected].
12. Policy Updates and Notifications
We may amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. In the event of significant updates, we will provide prominent notice on myzenoeurope.com or notify users directly where appropriate.
We encourage users to review this policy periodically to remain informed of how their information is used and protected.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Website: https://myzenoeurope.com
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We are committed to full compliance with all applicable data protection laws including the GDPR and CCPA. Your trust is important to us, and we welcome any questions or feedback regarding your privacy or this policy.